Terms and Conditions for Northolt Carpet Cleaners
These Terms and Conditions set out the basis on which Northolt Carpet Cleaners provides carpet cleaning and related cleaning services to domestic and commercial customers in the UK. By making a booking, confirming an appointment, or allowing work to proceed, the customer agrees to be bound by these terms. Please read them carefully before placing a booking for any carpet cleaning service, upholstery cleaning, rug care, stain treatment, or other scheduled cleaning work.
In these terms, “we”, “us”, and “our” refer to Northolt Carpet Cleaners, and “you” or “the customer” refers to the person, business, landlord, tenant, or authorised representative who books or receives the service. These terms apply to all services supplied by us unless we agree otherwise in writing. They are intended to be fair, clear, and consistent with applicable UK consumer and business law.
We may update these terms from time to time to reflect changes in our services, operations, pricing structure, or legal requirements. Any revised terms will apply to bookings made after the updated version is issued. Where a change is material, we will take reasonable steps to make customers aware of it. Continued use of our carpet and upholstery cleaning services after such changes will be treated as acceptance of the updated terms.
All bookings are subject to availability and acceptance by us. A request for a quotation, estimate, or appointment does not create a binding contract until the booking has been confirmed. We reserve the right to decline a booking where access, safety, payment, or service conditions are unsuitable. To help us provide the correct service, customers should supply accurate information about the property, the items to be cleaned, the fabric type, any known stains, and any relevant restrictions.
Booking may be made by telephone, email, online form, or through any other communication channel we make available. When a booking is requested, we may provide an estimated arrival window, an indicative price, and a description of the planned work. The final scope of the cleaning appointment is based on the details provided at the time of booking and any information identified on arrival. If the actual condition differs materially from the description given, we may revise the price or amend the service plan before work begins.
It is the customer’s responsibility to ensure that the service area is accessible and suitable for cleaning. This includes securing entry, moving fragile personal items where possible, and disclosing any special requirements that may affect the work. 
If parking, lift access, entry permits, or other site arrangements are required, the customer must make these arrangements in advance and bear any associated charges unless we have agreed otherwise. Failure to provide reasonable access may lead to delay, rescheduling, or cancellation charges.
Prices may be stated as fixed fees, minimum charges, hourly rates, room-based rates, or bespoke quotations depending on the nature of the work. Any estimate is based on the information supplied and may change if the actual work differs from the initial description. Additional charges may apply for heavily soiled areas, specialist treatments, out-of-hours work, extra travel time, or unforeseen circumstances requiring more labour or materials. Unless stated otherwise, all quoted prices are exclusive of VAT where applicable.
Payment terms will be explained at the time of booking or before work commences. We may require full or partial payment in advance, especially for larger jobs, repeat commercial cleans, or bookings requiring special preparation. Where payment is due on completion, it must be made immediately after the service is finished unless we have agreed a different arrangement in writing. We accept the payment methods that we state from time to time, and we may refuse cashless or card payments if the relevant system is unavailable for reasons beyond our control.
Late payments, failed payments, or disputed charges do not remove the customer’s obligation to pay for work that has been properly carried out. If payment is overdue, we may charge reasonable administrative costs and interest where permitted by law. We also reserve the right to suspend future services until outstanding amounts are cleared. Any promotional discount, voucher, or special offer applies only in accordance with its stated conditions and may be withdrawn if the booking is amended in a way that no longer qualifies for the offer.
Cancellation and rescheduling requests should be made as soon as possible. If you need to change your appointment, we will try to offer an alternative date subject to availability. However, we cannot guarantee that a new slot will be available at the same price or within the same time frame. A booking may be cancelled by either party in accordance with these terms and any notice periods communicated at the time of booking.
For consumer bookings, the statutory cooling-off rights may apply where the contract is made at a distance or away from our business premises, subject to the usual legal exceptions. If you ask us to start work during the cancellation period, you may be required to pay for the services already provided if you later cancel within the applicable period. Once the service has been fully performed with your agreement, cancellation rights may no longer apply. Business customers do not automatically benefit from consumer cancellation rights.
If you cancel with insufficient notice, fail to provide access, or are not present when required for a service that needs attendance, we may charge a cancellation fee or call-out fee to cover lost time and costs. This may apply where a technician attends but cannot complete the work due to reasons within the customer’s control. In the case of repeated short-notice changes or missed appointments, we may require prepayment for future bookings. 
Any cancellation charges will be proportionate and reasonable.
We will use reasonable skill and care when delivering our Northolt carpet cleaning services. Our aim is to clean the relevant surfaces in a professional manner using suitable methods and materials. However, results can vary depending on the age, condition, construction, colourfastness, previous treatment, and wear of the items being cleaned. We do not guarantee the removal of every stain, odour, or mark, particularly where permanent damage, pre-existing wear, or unsuitable previous treatment has already affected the material.
The customer must notify us before work begins of any known risks, including delicate fibres, loose seams, fragile dye, pre-existing damage, hidden electrical issues, water sensitivity, pest contamination, or contamination by hazardous substances. We may refuse to clean items or areas that we reasonably believe are unsafe, unsuitable, or at risk of damage. Where we proceed despite a warning or at the customer’s request, this will be at the customer’s risk to the extent permitted by law.
We are not responsible for loss or damage caused by inaccurate information provided by the customer, by failure to disclose relevant conditions, or by the normal risks associated with cleaning items that are already weakened, defective, or badly worn. 
If furniture must be moved to complete the service, we may do so only where it is reasonably safe and appropriate. We are not liable for damage to items that the customer asks us to move unless such damage is caused by our negligence and not by pre-existing instability, poor construction, or unsuitable condition.
Our liability is limited to the extent permitted by UK law. Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, we are not liable for indirect, special, or consequential losses, including loss of profit, loss of business, or loss of opportunity, arising from the provision or non-provision of the service.
Where a claim is valid and we are legally responsible, our liability will be limited to the amount paid or payable for the specific service giving rise to the claim, unless a higher limit is required by law. Customers should take reasonable steps to protect valuables, fragile items, and sensitive surfaces before and after the service. We are not responsible for items that should have been removed, secured, or isolated before cleaning began.
Any complaint about the service should be raised promptly so that we can inspect the issue and, where appropriate, attempt a remedy. We may ask for photographs, a description of the problem, and an opportunity to revisit the site if needed. If a re-clean or corrective action is reasonable, that may be offered as a preferred remedy before any refund is considered. This does not affect your statutory rights.
Waste, wastewater, and cleaning residues will be handled in accordance with applicable UK environmental and disposal requirements. Customers must not ask us to remove, transport, or dispose of hazardous waste unless we have expressly agreed to do so and are legally permitted to handle it. Hazardous materials may include but are not limited to asbestos, biological waste, sharp objects, chemical containers, or contaminated materials requiring specialist disposal.
Any waste generated during the service, such as packaging, extracted debris, or minor residues, will be managed responsibly and in line with lawful disposal practices. Customers remain responsible for informing us in advance if the property contains unusual contamination, excess soiling, mould, bodily fluids, or other conditions that may create additional waste-handling obligations. If specialist disposal, protective equipment, or additional treatment is required, this may result in extra charges and may be subject to separate arrangements.
We will not knowingly discharge substances into drains or systems in a manner that breaches applicable law or local environmental rules. If the customer’s premises require specific disposal procedures, such as restricted wastewater handling or site-based waste controls, the customer must advise us before the appointment. Failure to disclose such requirements may result in us suspending or declining the service where necessary to comply with waste regulations.
The customer must provide a safe working environment. This includes ensuring that pets, children, and unauthorised persons are kept away from the work area where appropriate. The premises should be reasonably secure, adequately lit, and free from known hazards. We may stop work if conditions become unsafe, if equipment cannot be used properly, or if there is a risk to our staff, subcontractors, or property.
If our team is delayed by traffic, weather, access problems, or other circumstances outside our control, we will make reasonable efforts to attend within the estimated timeframe or to notify the customer of a revised arrival time. We are not liable for delay caused by events beyond our reasonable control. In such cases, we may offer a rescheduled appointment, but this will depend on availability and operational constraints.
Force majeure events may include severe weather, fire, flood, strikes, government action, supply disruption, accidents, epidemic-related restrictions, or failure of utilities or systems outside our control. Where such an event prevents or delays performance, our obligations will be suspended for the duration of the event to the extent affected. If the interruption continues for a prolonged period, either party may be entitled to cancel the affected booking without further liability, except for payment for work already completed.
Any personal data supplied in connection with a booking will be processed in accordance with applicable data protection law and our privacy practices, where relevant. Information provided for quotations, scheduling, invoicing, and service delivery will be used only for legitimate business purposes unless a further lawful basis applies. We will take reasonable steps to protect customer information from unauthorised access or misuse.
If any part of these terms is found to be unlawful, invalid, or unenforceable, that part will be treated as removed to the minimum extent necessary, and the remaining provisions will continue in full force. No failure or delay by us in exercising a right or remedy will operate as a waiver of that right or remedy. Any waiver must be agreed in writing to be effective.
These terms constitute the entire agreement between the customer and Northolt Carpet Cleaners in relation to the booked service, subject to any written variation agreed by both parties. No person other than the customer and us shall have any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated otherwise. This helps ensure that the contract remains clear and limited to the parties involved.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or issue arising from or connected with the services, these terms, or the booking process will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law requires a different approach. If any dispute can be resolved amicably, the parties should first try to do so in good faith before starting formal proceedings.
For clarity, nothing in these terms limits rights that cannot be excluded under UK consumer legislation. If you are booking as a consumer, you are entitled to the protections provided by law in relation to services carried out with reasonable care and skill, and within a reasonable time where no specific date is agreed. If you are booking on behalf of a business, you confirm that you have authority to agree to these terms on that business’s behalf.
By proceeding with a booking for carpet cleaners services, you confirm that you have read, understood, and accepted these Terms and Conditions. We recommend keeping a copy for your records. These terms are intended to support a transparent, professional service relationship for all customers using Northolt Carpet Cleaners.
